How We Work In Your Home

1. Before We Arrive

Initial Consultation & Quotation

• We offer a free, no-obligation survey of your carpets, upholstery, or leather items.
• During this visit, we assess the areas to be cleaned, discuss any specific concerns (e.g. stains, odours, wear), and identify delicate fabrics or potential problem areas.
• We’ll explain the cleaning process, provide honest advice, and issue a written quotation detailing the work and costs involved.

Preparing Your Home

• Please remove small items, fragile objects, and valuables from the areas to be cleaned.
• For safety and efficiency, we recommend securing pets in a separate area during our visit.
• Let us know in advance about any heavy or awkward furniture you’d like moved so we can plan appropriately.

 

2. Arrival at Your Home

Professional Appearance & Conduct

• We arrive promptly in the scheduled timeframe and in uniform.
• Our equipment is modern, clean, and well-maintained.
• We introduce ourselves and run through the planned work so you know exactly what we’re doing.

Home Protection Measures

• We lay down protective coverings in high-traffic areas to safeguard floors and other surfaces.
• Corner protectors may be used to prevent hoses or equipment from marking walls or furniture.
• Our tools and products are handled carefully to avoid accidental spills or damage.

 

3. Furniture Handling

Moving Furniture

• We carefully move light, easily managed furniture such as chairs, coffee tables, or small side tables to clean underneath and around them.
• Larger, heavier items like wardrobes, large beds, or full bookcases usually remain in place unless otherwise arranged during the quotation stage.
• Any furniture we move is replaced carefully once cleaning and drying allow, most of the time we place a barrier between the damp carpet and furniture legs.

4. Cleaning Process

Inspection & Testing

• We conduct pre-cleaning checks on carpets and fabrics, performing colourfastness and shrinkage tests where necessary.
• We discuss any pre-existing damage or areas of concern to set realistic expectations for cleaning results.

Vacuuming & Dry Soil Removal

• Dry soil removal is crucial. We use industrial-strength vacuuming to extract loose dirt, dust, pet hair, and allergens before wet cleaning begins.

Spot & Stain Treatments

• Stains are treated individually using specialist spotting solutions.
• While we achieve excellent stain removal results, some stains (e.g. dye, bleach, or set-in stains) may be permanent or only partially removable. We’ll always explain the likely outcome.

Deep Cleaning Methods

Depending on the item or surface, we may use:

✅ Low-Moisture Cleaning

• Ideal for delicate fabrics or areas requiring quick drying.
• Helps prevent over-wetting and reduces the risk of shrinkage.

✅ Hot Water Extraction (Steam Cleaning)

• Our most thorough method for carpets and many upholstery fabrics.
• Hot water and cleaning solution are injected under pressure, then extracted with powerful vacuums, lifting dirt, allergens, and residues.

✅ Encapsulation Cleaning

• Used for certain commercial or residential carpets.
• Soil is encapsulated in microscopic crystals, which are removed during subsequent vacuuming.

Rinsing & Neutralising

• We rinse fibres to remove detergent residues, helping carpets and upholstery stay cleaner for longer.
• A final pH-balancing rinse leaves fibres soft and residue-free.

 

5. Drying & Aftercare

Drying Times

• Drying times vary based on the cleaning method, carpet or fabric type, and ventilation in your home.
• Typically, carpets and upholstery are touch-dry within 2-6 hours.
• We use air movers or drying fans where necessary to accelerate drying.

Access Restrictions

• Walking on freshly cleaned carpets while damp can transfer soils, cause impressions, or slow drying.
• We’ll advise when it’s safe to walk on carpets or use furniture again.

 

6. Health, Safety, and the Environment

• We use high-quality, professional cleaning solutions, many of which are eco-friendly and safe for pets and children once dry.
• All products are applied and rinsed following manufacturer guidelines to ensure safety and optimal results.
• We comply fully with health and safety regulations, including safe handling and disposal of cleaning solutions.

 

7. Aftercare Advice

• We’ll provide guidance on maintaining your carpets, upholstery, or leather between professional cleans.
• Advice may include vacuuming frequency, dealing with spills promptly, and suitable cleaning products for spot treatments.

We’re always happy to answer questions even after your appointment.