Expert Rug Cleaning for the Hampshire Area
Hello, We're Richard and Michelle, When You Book with Us — It's Always Us Who Do the Work in your home or commercial setting bringing with us over 20 years of experience
We are Trading standards approved and Advanced Members of the NCCA
For Feedback See: Trading Standards and NCCA (National Carpet Cleaners Association)
Professional Oriental and Persian Rug Cleaning, Tailored to You
Richard and Michelle are the proud owners and operators of their own family business. With over a decade of experience—totaling 20 years between them—they stand apart from national companies that utilise local operators. Our service is tailored to your needs, providing you with an honest, upfront price instead of a base rate that can leave you with unexpected add-on costs. We take the necessary time to ensure optimal results while carefully protecting your home and its surroundings. Instead of relying on a single chemical or process, we use a comprehensive approach for cleaning your rugs, ensuring they remain long-lasting, aesthetically pleasing, and fresh.
Our equipment is meticulously maintained, which is crucial; for instance, a malfunctioning vacuum could leave your rugs wetter than desired. We also offer a range of services including stain removal, stain protection, de-infestation, and allergy cleaning.
More on how we clean your rug is below
Rugs are more than just furnishings — they are works of art, cherished investments that deserve expert care to preserve their beauty for years to come.
At Hampshire Carpet and Upholstery Care, our IICRC-certified rug cleaning technician, Richard Lee-Costello, has been professionally trained by renowned industry expert Paul Pearce. Richard is skilled in a wide range of techniques including hot water extraction, dry cleaning, steam cleaning, advanced stain removal, and stain protection methods — all performed with the highest level of care and precision.
We offer On-site rug cleaning – our most popular service, allowing you to see the meticulous attention given to every detail. Ideal for delicate or valuable rugs such as Persian, Chinese, Indian, Afghan, Nepalese, Turkish, wool and silk.
We use powerful, professional-grade equipment and eco-friendly, biodegradable products that are completely safe for children, pets, and allergy sufferers.
We clean all types and fibres in rugs, including:
- Wool Rugs
- Silk Rugs
- Viscose Rugs
- Persian & Oriental Rugs
- Antique Rugs
- And many more…
What sets us apart?
- A thorough multi-step cleaning process
- Friendly, reliable, and fully certified technician (IICRC-qualified – learn more)
- Family-run business – no subcontractors, just dedicated, skilled professionals
- Tailored approach – we match the cleaning method to your rug’s specific fibres and dyes
- Safe cleaning products – child and pet friendly
- Quick drying times – thanks to well-maintained, powerful equipment
- Fully insured, including accidental damage coverage
- Free in-home quotations
- Members of the National Carpet Cleaners Association
- Trading Standards Approved
Since launching in 2014, we’ve invested heavily in ongoing training and advanced equipment to deliver the highest possible standards of rug cleaning. Whether it's a valuable heirloom or a daily-use floor piece, we offer custom cleaning solutions that produce real, visible results.
How we get your Rug cleaner
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Pre-Inspection
Firstly, Richard identifies the kind of material that has been used in the making of the rug. Berber, Oriental or Persian rugs are made from diverse materials including wool, silk, & viscose. Each material used requires specific method for cleaning as well as cleaning materials and cleaning technique. We use foam cleaners, powder cleaners, and shampoos. Rugs are principally hard to clean and susceptible to significant damage if not properly cleaned. Many issues affect the cleaning of rugs; rugs are vulnerable to fading, dye migration (bleeding) and colour transfers for which we always test, we also check the surrounding area to ensure we use the right protection for the flooring which it lays on if we carry out the clean on site.
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Pre-vacuuming
The back of the rug is vacuumed and beaten to remove dust from the rear but also to shake out as much dirt and dust from the front, this is one of the most important steps. The front is then thoroughly vacuumed.
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Pre-Conditioning
We then clean using the correct method, technique and the right cleaning agents getting your rug as clean as possible whilst preventing/minimising shrinkage. As most rugs are pre-washed, they are pre-shrunk before you purchase them, we take great care in our techniques to avoid any further shrinkage.
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Pre-Spot
Stains which have been left a while make them harder to clean as it would have set in into the fabric. We test the rug cleaning agents on a small part of the rug before applying the agents on the rug. This will indicate if the rug reacts to the cleaning chemical thus avoiding further damage to that already caused by the stain.
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Pre-Groom
Your Rug will undergo pre-grooming using either a rug groomer or a rotary cleaning machine, depending on the level of soil, to further agitate and loosen soil.
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Extract and Rinse
We use the most effective rinsing agent which is safe for the type of fabric to rinse out all the cleaning agents previously applied. The agents we use neutralise and re-balance the PH of natural fibres to ensure longevity of your rug. Should it be required the rug maybe re-cleaned at this point.
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Post-Spot
If any stains remain after the cleaning process, specialized spotting techniques are utilised.
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Protection is added (optional)
An oprional fluorocarbon protector is applied, whether water or solvent based, serves as a stain and soil repellent that shields carpets from both oil and water-based stains while repelling dry soil, thereby enhancing the carpet's appearance post-vacuuming.
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Protection and Grooming
We dry your rug in the most effective way including for example using turbo drying them using blowers, rugs left to dry at your home are left on a tarpaulin. We always set the pile to how it should be to ensure a thorough dry as well as giving the rug it’s be appearance.
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Post Cleaning Inspection
Your rug is thoroughly inspected and is tested to ensure the PH is correct for the type of fibre, we will go through everything with you to ensure you are happy with the results and that you would recommend us to others.